Returns and Replacements

At RorikoConnect, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make the return and replacement process as easy as possible. Please read our policy below for details.

 

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be in their original condition, unused, and in their original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

 

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Used or damaged items (unless they arrived damaged).
  • Sale or clearance items.
  • Personalized or custom-made products.
  • Perishable goods (e.g., certain skincare with limited shelf life).

 

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact us at support@rorikoconnect.com with your order number and reason for return.
  2. We will provide you with a return authorization number and instructions for shipping the item back.
  3. Pack the item securely and include the return authorization number inside the package.

 

4. Replacement Policy

We offer replacements for items that:

  • Arrive damaged or defective.
  • Are incorrect or incomplete due to a mistake on our end.

To request a replacement:

  1. Contact us within 7 days of receiving the item.
  2. Provide a photo of the damaged or incorrect item for verification.
  3. Once verified, we will ship the replacement at no additional cost.

 

5. Refunds

Refunds will be issued to the original payment method once the returned item is received and inspected.

  • Processing Time: Refunds typically take 5–10 business days to appear in your account.
  • Partial Refunds: If the item shows signs of use or is missing parts, a partial refund may be granted at our discretion.

 

6. Return Shipping Costs

  • If the return is due to an error on our part (e.g., damaged, defective, or incorrect items), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping fees.

 

7. International Returns

For international orders, customers are responsible for return shipping costs and any customs fees incurred.

 

 

8. Exchanging Items

If you’d like to exchange an item for a different size, color, or product:

  • Follow the same process as initiating a return.
  • Once we receive the original item, we will process your exchange.

 

9. Important Notes

  • Ensure items are packaged securely to avoid damage during return shipping.
  • We recommend using a trackable shipping service to ensure your return reaches us.
  • Items returned without prior authorization may not be accepted.

 

10. Contact Us

For any questions or assistance regarding returns and replacements, contact our support team:

  • Email: support@rorikoconnect.com
  • Phone: +971 50 541 3981
  • Address: FAB Warehouse Compound - Gate no 8, Building 17 Wh No 9 - Dubai Investments Park - Dubai, UAE

We’re here to ensure your shopping experience with RorikoConnect is seamless and worry-free.