Shipping Information Page

At RorikoConnect, we are committed to delivering your orders quickly and efficiently. Please read our shipping policies below to understand how we handle shipping and delivery.

 

1. Shipping Methods and Options

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3–7 business days.
  • Express Shipping: Estimated delivery within 1–3 business days.
  • International Shipping: Delivery timelines vary by location, typically 7–14 business days.

Shipping costs will be calculated at checkout based on your selected option and location.

 

2. Order Processing Times

  • Orders are processed within 1–2 business days of payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

 

3. Shipping Restrictions

  • We currently ship to most locations worldwide. However, some remote or restricted areas may not be eligible for delivery.
  • Certain products may have shipping restrictions due to local regulations (e.g., flammable items).

If you are unsure about your location or an item, please contact us at support@rorikoconnect.com before placing your order.

 

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your package directly through the carrier’s website or via your RorikoConnect account.

 

5. Shipping Delays

While we strive to deliver within the estimated timelines, delays may occur due to:

  • Weather conditions, customs clearance, or carrier issues.
  • High-demand periods such as holidays or sales events.

We will keep you updated in the event of any significant delays.

 

6. Shipping Fees

  • Domestic Shipping: Flat rate or free shipping on orders above a specified amount (e.g., $50).
  • International Shipping: Fees vary depending on the destination and order size.
  • Any additional customs duties, taxes, or fees for international shipments are the responsibility of the recipient.

 

7. Missing or Damaged Packages

If your package is delayed, lost, or arrives damaged:

  • Contact us within 7 days of the expected delivery date.
  • Provide your order number and tracking information for a swift resolution.
  • For damaged items, please include photos of the package and the product.

We will work with the carrier to resolve the issue and ensure your satisfaction.

 

8. Returns and Exchanges

For information on returns and exchanges, please visit our Return and Refund Policy page.

 

9. Contact Us

If you have questions or concerns about shipping, please reach out to us:

  • Email: support@rorikoconnect.com
  • Phone: +971 50 541 3981
  • Address: FAB Warehouse Compound - Gate no 8, Building 17 Wh No 9 - Dubai Investments Park - Dubai, UAE

We are here to assist you and make your shopping experience with RorikoConnect smooth and enjoyable.